🛡️ Shipping Protection
Lume Skin UK is an authorised retailer of Dr.Melaxin.
All Dr.Melaxin products on this website are 100% authentic, verified, and sourced directly from Dr.Melaxin.
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Due to a temporary issue, we are unable to respond to emails from:
@hotmail.co.uk, @hotmail.com, @outlook.com, @outlook.co.uk, @msn.com, @live.com, @live.co.uk
Please contact us using an alternative email (e.g. Gmail) to receive support without delay.
We are actively working to resolve this issue.
[Lume Skin 100% Refund Policy]
Shipping Fee Shipping fees are calculated at checkout. Free shipping on orders over £40.
Return Shipping Costs Customers are responsible for the cost of return shipping. If the order was originally shipped with free shipping, the initial shipping cost may be deducted from the refund amount.
Return Address Returned items must be sent directly by the customer to the designated Lume Skin returns warehouse.
Return Shipping Address acrossB UK Center (Hecny Logistics Limited) Unit B, Crosspoint Distribution Park, Swallowfield Way, Hayes UB3 1DQ, United Kingdom
Refund Request Period Refund requests must be submitted within 14 days of receiving the product.
Refund Eligibility Limit A maximum of one (1) product per customer is eligible for the 100% refund policy.
Once the returned item has been received and inspected, we will notify you regarding the approval status of your refund. If approved, the refund will be automatically issued to the original payment method within up to 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at the email address below.
All exchanges and returns must be approved in advance by the Lume Skin Customer Service team. Requests that are not approved may be rejected without prior notice.
If a parcel is returned due to refusal of delivery or long-term non-collection, the return shipping cost will be borne by the customer. Lume Skin is not responsible for parcels returned due to non-collection.
📩 Customer Service Email: info@primescalecommerce.com
Protect your order against loss, damage, or theft in transit.
