Resolution Centre
We reply Monday to Friday, within 24–48 working hours
This form opens a support ticket with Lume Skin UK.

It is not a bank dispute (chargeback). Only your bank or card issuer can open one, and your rights with them stay exactly the same. Most issues are solved faster here. Read our Return & Refund Policy

  1. 01 Your order
  2. 02 What happened
  3. 03 Details
Start with the basics01 / 03

Your order details

We use these to find your order and to reply to you.

We never ask for card details, passwords or bank codes.

Lume Skin UK Resolution CentreSupport: info@primescalecommerce.com