Shipping Policy

Order Processing Time

All orders are processed and prepared for priority dispatch within 24 to 48 business hours after receiving your order confirmation email. You will receive another notification once your order has officially shipped.

Please note: Processing time is completely separate from shipping transit time.

Shipping Options & Carbon Offsetting 🍃

To support sustainability, Lume Skin UK offers various shipping tiers at checkout (e.g., Standard, Priority, Express Green).

Please note that premium tiers such as "Express Green Shipping (100% Carbon Neutral)" provide priority handling in our fulfilment centres and fund carbon offset initiatives for your delivery. These options do not bypass standard international transit windows.

Estimated Delivery Times

We work directly with premium global fulfilment partners to offer you high-performance products at the most competitive prices. Once your order has been processed and leaves the warehouse, standard delivery to the United Kingdom typically takes between 5 to 15 business days.

Unexpected Delays & Stock Shortages

While we strive to meet all estimated delivery windows, please be aware that shipping times are estimates and not legal guarantees. Your order may occasionally experience delays due to factors outside of our direct control, including:

  • High Demand or Stock Shortages: If an item goes out of stock unexpectedly after your order is placed, it may take additional days to source and dispatch.

  • Global Logistical Issues: Courier backlogs, customs processing, or severe weather conditions.

If your order experiences a significant delay, our team will do our absolute best to keep you informed. By purchasing from Lume Skin UK, you acknowledge and accept that these external factors may occasionally extend the delivery window.

Order Tracking

Once your package has been shipped, you will automatically receive an email containing your tracking number. Please allow 48 to 72 hours for the tracking information to update in the courier's system. You can track your journey at any time directly on our website.

Lost or Stolen Packages

  • With Shipping Protection: If you added our Shipping Protection to your cart before checkout, your order is fully insured against loss, damage, or theft during transit. If your package is marked as delivered but you have not received it, contact our support team immediately so we can fast-track a replacement.

  • Standard Checkout: If checkout was completed without Shipping Protection, we recommend contacting the courier directly for assistance, though our dedicated support team will always do their best to help you locate your package.